We want you to love what you ordered. If something is not right, here is how we make it right.
7-day easy returns
You can request a return within 7 days of receiving your order. Items should be unused, unopened, and in their original packaging. For hygiene reasons, opened skincare, makeup, and personal care products cannot be returned unless they arrive faulty or damaged.
Faulty or wrong items
If your item arrives damaged, faulty, or different from what you ordered, tell us within 7 days and share a photo. We will send a replacement or give you a full refund, and we cover the return shipping in these cases.
How to start a return
Message us on WhatsApp at +971 50 804 8581 or email contact@duneglow.shop with your order number and the reason for the return. We will reply within 1 to 2 working days with return instructions.
Refunds
Once we receive and check your returned item, we issue the refund to your original payment method within 5 to 10 business days. Shipping fees are not refundable unless the mistake was ours. If you paid cash on delivery, we will arrange the refund to your bank account or as store credit.
Exchanges
We handle exchanges as a return plus a new order, so you get the new shade or product as fast as possible.
Sale items
Items bought during a final sale cannot be returned unless they arrive faulty.